Archive | Customer Service Reports RSS feed for this section

Incredible Customer Service for an Oil Change

Every few thousand miles or so, I find myself in a grimy, hole-in-the-wall waiting room, while those more mechanically inclined than I change fluids under the hood of ye olde family jeep. It’s not an arduous process, but a bit … Read the rest

Bad Customer Service from Deru.net

Wow, ok, so I submitted a trouble ticket at a web hosting company called Deru, and got a nasty email back from support. I don’t know who pee’ed in Darin Wayrynen’s corn flakes, but I felt like sharing. At … Read the rest

Nothing Ventured, Knowledge Gained

Thesis of this post: it’s important to pay attention to things in our daily lives. They teach us things about our business.

Ok, so I was up late over the weekend working on one of those internal projects that never … Read the rest