“If you want to be happy, set a goal that commands your thoughts, liberates your energy, and inspires your hopes.” – Andrew Carnegie

Wow, ok, so I submitted a trouble ticket at a web hosting company called Deru, and got a nasty email back from support. I don’t know who pee’ed in Darin Wayrynen’s corn flakes, but I felt like sharing. At least he wished me a Happy Holiday…

Darin@deru.net wrote:
Hi Rob,

Yes, we are reading the emails, but frankly every aspect of working
with you is such a pain that I don’t feel like coddling you any more!

How you can represent yourself as a professional web master, yet complain about every aspect of a vendor of yours is beyond me.  If it’s not the backup, it’s the billing, if it’s not the billing, it’s the domains renewals, if it’s not the renewals, it’s the price of the renewals.

In this case, a simple – hey, I followed the process below but did not
receive an email in a timely manner would suffice – but instead you
write days later (it has been 10 days) and insinuate how critical of a
nature the backup is sort of silly.  The process is automated and you
should be well aware that it doesn’t take 10 days to backup an
account.  If it was critical this could have been addressed the same
day.

So, yes, we all read your email, and you are getting the same sort of
short shrift from me that you have been giving my team.  You won’t get it from my team, but frankly I’m tired of my company being your
doormat.

Happy Holidays!

Darin

rob@yourdesignonline.com wrote:
Is anyone actually reading these support tickets before responding? I had already submitted my email address but never received the email. Knowing when the backup is complete is crucial so that we do not miss any emails in the transfer.

Rob Riggs
yourdesignonline
www.yourdesignonline.com

On Dec 21, 2009, at 3:03 PM, darin@deru.net wrote:

Hi Rob,

Please follow the instructions in the response below – you can make your own backup at any time by following those instructions.

Darin

rob@yourdesignonline.com wrote:

Hello, I never received an email that advised that the account was backed up. Can someone let me know what is going on? I need to finish this.

Rob Riggs
yourdesignonline
www.yourdesignonline.com

Reghu Raj wrote:

Hello Rob,

Please follow the steps given below to take a full backup of your account.
1. Login to your cPanel interface (Use your cPanel login details)
2. Click on the ‘backups’ icon.
3. Click on ‘Generate/Download full Backup’ link.
4 Provide your email address in the ‘Email Address’ field leaving the Backup destination as ‘Home Directory’. (Leave all the other fields blank)

You will receive an email when the backup process is completed.

The new backup created will be listed in the same page where you initiated the backup process. You can click on the file name received in your mail and the backup file will be downloaded.

Let us know if you need any further assistance.

*******
Regards,
Reghu Raj
Deru Communications

Your cork will always float unless you are holding it down. – Abraham Hicks