(More) Ways to Increase Your Response Rates: Don’t Obfuscate your Links
The next tip in our “Ways to Increase Your Response Rates” series is to not obfuscate your links. Huh? That’s what I said, too. Simply put, if you have any control whatsoever on the way the URL that you’re linking to, reads, make it simple. Still wondering what I’m talking about? Here’s an example:
BAD: “http://www.xyzsite.com/newsletter/2008/e/a/article/sales2.asp”
BETTER: “http://www.xyzsite.com/Money-Saving-Coupon”
The concept is simple. Actually, the concept is simplicity. If you use URL’s that are long and deep, your reader’s eyes will tend to skip over the URL, because it looks like a jumbled mess. Instead, use something that is short and sweet, with clear benefits that will help reinforce the value of what’s on the other side of the link (Remember our article two weeks ago about enticing the reader?).
Now here’s something: What if you don’t have control of your site structure (the URL)? Here’s a simple way to bypass it: go to bit.ly and create a URL that points to the URL you actually want. A side benefit: bit.ly will actually track the people who visit your links. But you don’t need that, when you consider Online Outbox’s statistics, do you?
(More) Ways to Increase Your Response Rates: The Full Link
Links in your emails are great. But most people want to know at a glance where their mouse click will take them. Or they resist. While you may want to use an embedded link (for example, “Click here for a money saving coupon”), be sure to always provide the full URL too.
Also, Research by business analyst firm Jupiter Research suggests that text links are more effective than linked images in getting the click. If you currently use linked images, consider adding text links to your message. It just may make the difference in your campaigns.
(More) Ways to Increase Your Response Rates: Be a Temptress.
So we’ve started a series of weekly emails targeted at increasing your Response Rates. Not just your Open Rates, but what does it actually take to get a reader to take action, to click a link, buy a product, etc.?
Our topic for this week is temptation. To illicit a response, you need to Be a Temptress. Entice your readers by tempting them to keep reading on the “other side” of the link. Start sentences, but don’t finish them. Create teaser paragraphs and provide a link to the rest of information. Ask a question and provide the link as the response.
Avoid: Dromophobia is the fear of crossing streets.
Instead, use: Learn what Dromophobia is.
Or use: Did you know there is a phobia of crossing the street? Learn more.
Or use: There’s an old joke about the chicken crossing the road. But did you know that millions of Americans fear that same activity? Learn more.
The trick is to create intrigue. Get someone to click to find more, and you’ll then find new opportunities to interact with your reader.
(More) Ways to Increase Your Response Rates: Communicate the Benefit
Educators know that if you want to teach something effectively, the easiest way for the student to remember is to involve them in their learning.
Marketers know this, too. That’s why they ask their prospects plenty of questions and try to get their senses involved, as well. Have you ever received a direct mail letter that asked you to put a big “Yes” sticker on the offer letter and return it? If you returned the letter, they know there’s a good chance you are interested in the offer. The “Yes” sticker is just to get you involved.
Email marketers can use this idea, too, for maximum success in your opt-in email marketing campaigns. Placing links in your marketing emails is one way to get your audience to interact with your message. It also helps deliver your audience to your web site, which allows for powerful tracking and statistics.
But how do you get them to click through? Over the next several weeks, we’re going to show you simple, yet effective ways to increase the response from your marketing emails.
Here’s one to get us started:
Communicate the Benefit to the Reader, Not Your Company. Be sure that there is a clear benefit associated with every link. Your audience will be more likely to click the link if they are aware that there is something valuable to them. Don’t assume that they’ll automatically perceive that value simply by clicking the link. Instead, make it very clear: When you click, you will get X benefit.
Avoid: View our latest offer here.
Instead, use: Get a money-saving coupon.
Increase Open Rate by 10% by Knowing Your Readers’ Hot Buttons
A few months ago, we looked at a study of email newsletters to see what readers were generally interested in. Over time, we found that terms that included or were related to business planning garnered a significantly higher open rate than other terms. Even when we thought that readers interested in business planning would be interested in other business related topics, such as lead generation, our results proved otherwise. Example:
Notice the pattern. Every time the subject line includes terms like “planning”, “strategy”, or “goal” – all related to business plans – the open rate is over 30%. The moment we deviate and include other terms that we think people might respond to, like “competition” or “generating leads,” the open rate drops below 30%.
Look at the last two subject lines. There is a 10% increase in the open rate for the one about our 2008 Business Planning Guide compared to our information on Generating New Leads.
These numbers make it clear: readers want information to help them set goals and write a business plan. The insightful point is how connected our readers are with terms related to business planning, strategy, and goal setting. These terms are our audience’s hot buttons.
So what are your readers’ hot buttons? You can find out by looking through your campaign statistics. For your campaigns with higher open rates, what do those campaigns have in common? Look at everything, from which list you used and the source of that list (readers that opted in on your web site will give you a higher open rate than a purchased third party opt-in list), to the day or even time of day the campaign was sent, news going on in your industry or in the industries of your readers. Knowledge is power. Stay informed with how your campaigns are performing, and you’ll make better decisions about future campaigns.